Positives - Furniture finally arrived and is worth the 5 stars. Looks great, perfect for what we wanted and easy to put together/sturdy. Brilliant for the recent hot weather. Company/customer service was excellent. DPD 'lost' the original order and tracking/support was a nightmare (apart from 1 very helpful lady in Birmingham, who at least could tell my why it was lost, not where it was), but TecTake were excellent once made aware. They chased the parcels (still not been found, I understand) and as soon as they knew it was going to be a problem, replaced the order and used a different carrier - all arrived safely in a few days. Couldn't rate them higher - great stuff!
Amazon? - useless. Updates on the order were inaccurate and still say that the order is on its way but a signature is needed - as though it's our fault. The reality is that the parcels were never addressed by DPD properly and couldn't get to us, so we've never seen them -it was not because we were out!
DPD??- Apart from the 1 lady mentioned earlier, who deserves a medal - utterly useless. 4 parcels in the shipment, all split up and sent in different directions, no direct attempt to contact us, having discovered the address was missing the actual street and house number! Simply tried to return to sender, but now appear to be abandoned either I. Oldbury hub or on the way to Germany.
Thankfully, TecTake got on top of it, changed the carrier and we got a wonderful product in time for the summer heat - Thank you!
| Materiale | rattan, Vetro, metallo |
|---|---|
| Produttore | tectake |
| Dimensioni prodotto | 228 x 202 x 82 cm; 54,8 kg |
| Numero di parti | 800857 |
| Tipo di materiale | rattan, Vetro, metallo |
| Numero modello articolo | 800857 |
| ASIN | B08R5ZBNQ7 |
